Emergencies & Advice for Tenants

Emergency Procedure

1) PERSONAL SAFETY:
Personal safety is paramount! i.e the TOP priority. The hazards and risks that may affect people are of paramount importance. Those that affect property are certainly important but are much less important than those that may influence the safety of people.

2) GENERAL:
For many situations including fire, suspected gas leaks and other events that could cause harm to you or others please contact the relevant emergency services. If in doubt call the emergency services: it is better to be safe than sorry! This advice is written by non-experts: you must be aware of this, and you must make your own judgements and proceed at your own risk.

3) FIRE:
Leave the premises. Phone the fire department – Tel: 999. From a safe distance, if possible, warn nearby properties. Under almost no circumstances should you put yourself in harm’s way. A possible exception to this rule is when a person must place themselves at risk in order to save or help another. Such decisions are down to the individual. Report the incident to OHL Ltd.

4) SUSPECTED GAS LEAK:
Leave the premises. If possible switch the gas supply off at the mains – Tel: 0800 111 999 (National Grid). From a safe distance, if possible, warn nearby properties. Under almost no circumstances should you put yourself in harm’s way. A possible exception to this rule is when a person must place themselves at risk in order to save or help another. Such decisions are down to the individual. If you are feeling ill or are concerned, contact the ambulance service (for transfer to A&E) immediately and explain that your symptoms may be related to gas /fume poisoning. Report the incident to OHL Ltd.

5) UTILITY SUPPLIES:
If you experience a loss of electricity, gas or water to your property and surrounding properties you will need to immediately contact your utility supplier. There may be a hazard (such as a water leak causing a fire risk) and / or a knock on effect eg: a fire alarm may cease to work. Thus also immediately contact OHL Ltd.

6) OTHER:
Medical emergencies or police emergencies – Tel: 999. For non-urgent police matters Tel: 101. If in doubt call the emergency services: it is better to be safe than sorry!

In many instances OHL Ltd, Managing Agents for the Landlord have no statutory powers to do anything about matters where there is a risk to your life and the life of others. You must initiate action yourself by contacting the above .
In all cases please report the situation to OHL Ltd for logging purposes. Tenants are encouraged to train themselves in a correct and effective response to emergencies, and to train all occupants.

OHL Limited do not replace the Emergency Services.

Examples of emergencies when OHL Ltd should be contacted: (but note, such events may also contribute a full scale emergency exit requiring the emergency services)

1) Broken down boiler resulting in loss of heating
2) You can hear an alarm going off at a nearby property and there is no obvious sign that a crime is being committed or that a fire has started. If unsure – do not investigate and call OHL Ltd.
3) Burst pipe – Switch off the water at the stopcock. Take all precautions to limit any potential damage to the property.
4) Electrical failure at the property . (In addition, contact Sadler Electrical Ltd)
5) Suspicious vehicles or people on the Estate.
The above are intended as examples and clearly there can be many eventualities which constitute an emergency.

OHL Limited – Emergency Contact Numbers

a) Carol Maibaum 07831855206 and 01832 274201
b) Guido Maibaum 07836207584 and 01832 274201
c) Trish Dunkley 07802356171 and 01832 272794

Please ensure that you have the above phone numbers programmed into your phone.

Back up persons to contact in an emergency include:
d) Kenny Head 07901763047
e) Ged Dunkley 07759029508

In the event of a non-urgent problem arising, wait until normal office hours, Monday through Friday 9am to 5pm and either report the issue using our office number 01832 272264 or email on estateoffice@ashton.ohllimited.com

Sadler Electrical Ltd – Contact Details
Telephone: 01832 273677
Neil Boyce (Mobile): 07713487509
Email: neil@sadlerelectrical.plus.com

If you wish to make use of this non-expert advise you must agree as a mandatory condition to limit the liability of OHL Ltd and its directors and its employees for giving such non-expert advice:

a. Except as it may be impossible for the Landlord to contract out of such liability by law notwithstanding any agreement to the contrary the Landlord shall not be responsible or liable for any injury disability or death to any person or persons or damage to any property caused by reason of any act neglect default or omission on the part of any person whatsoever including on the part of the Tenant its agents licensees invitees or owners or occupiers of any adjoining or neighbouring premises or any representative agent independent contractor or employee of the Landlord or by the state or condition of the Premises or the fixtures or fittings in or about the same or the user thereof or the defective working stoppage or breakage of the pipes plant or machinery of any kind whatsoever.

b. Except as it may be impossible by law for the Landlord to contract out of any such liability in excess of a fixed sum notwithstanding any agreement to the contrary it is agreed and understood that any damages or monetary award arising out of any liability that may remain with the Landlord or any representative agent independent contractor or employee of the Landlord shall be limited to the sum of £100 (one hundred pounds) and such sum of one hundred pounds shall include without limitation all additional and all ancillary sums of whatsoever nature including interest penalties legal fees other than professional fees and all penalties and awards